Customer Service

Delivery time / Order status

In stock items are shipped within 1 business day of receiving an order. Items that are made to order may take from one to four weeks to ship. We can't guarantee the delivery of orders by a particular date. If you need a delivery estimate arrival times for a specific order, please or call us at (617) 922-2546.

Shipping

The total charge for all web store purchases includes a shipping and handling fee, which covers packing and insurance. We ship via UPS Ground, which can take up to 7 business days depending on location. Please contact us directly to ship to a location outside of the United States.

Accepted forms of payment

We accept payment by American Express, Discover, Visa or Master Card.

Sales tax

A 5% sales tax will be added to all orders delivered within Massachusetts.

Telephone orders

To place an order by telephone, call us at (617) 922-2546 and we'll be happy to assist you.

Returns

To return an item, please call us at (617) 922-2546 within 10 days of order receipt. All returned items must be unused, packed in the original packaging materials and insured for the full purchase amount. Lush Metals is not responsible for return shipping costs. A full refund will be issued once the returned item is received (minus a 3% credit card processing fee).

Privacy

Lush Metals will never share any customer information with any third party. We only collect information required to process your order and contact you.